Updated on 1 May 2024

One Two One Pte Ltd (Singapore Registered Company (UEN) 202404112W) is committed to protecting your personal data.
This policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

In order to provide a better service to you, we may collect and process the following data about you:

• Information that you provide to us, for example, on our website https://www.121.com/sg, or social media channels ("our Sites"). This encompasses data provided during registration on our Sites, subscription to our service, posting of content, or solicitation of further services. We may also request information from you on other occasions, such as in connection with a promotion or when you report an issue with our Sites.
• Contact details, including name, address, contact number, and email address.
• Residential information, such as household size and dwelling type.
• Billing details, including billing address and credit card information.
• Date of birth and particulars of any membership you hold with us.
• Records of communication with us, for instance, via email, SMS, or instant messaging platforms like WhatsApp.
• We may also solicit your participation in surveys conducted for research or service enhancement purposes, although participation is voluntary and not mandatory.
• Transaction details conducted through our Sites and the fulfilment of your orders or requests.
• Visitation details on our Sites and the resources accessed, encompassing contact and demographic information, behaviour, location data, and transaction history.
• Information you may post in public spaces on our Sites, social media pages, such as when creating a public profile, providing a rating or review, or communicating with an influencer who then shares the information with us.

We do not seek to collect sensitive personal data such as your national identification number or details about your private life. However, if and when we do, we will always adhere to applicable laws, including obtaining your consent and informing you of the purposes of our data collection and usage.

We retain personal data only for as long as necessary. Data may be retained as long as the purpose for which it was utilised persists or where there exists a legal or business necessity.

The purposes for which we may utilise the information include:

• Communication with you.
• Verification of your identity.
• Processing and provision of products and services to you.
• Fulfilment of contractual obligations between you and us.
• Processing payments (including refunds) related to our products or services.
• Addressing your requests, inquiries, or grievances.
• Ensuring that content on our Sites is displayed effectively for you and your device(s).
• Provision of alerts, newsletters, educational materials, or information you requested or subscribed to.
• Facilitation of your participation in interactive features of our service, as per your preference.
• Creation and implementation of surveys/questionnaires for client profiling/segmentation, statistical analysis, and enhancement of our products and services.
• Resolution of any disputes or issues in which we are involved.
• For audit, risk management, and security purposes.
• Detection, investigation, and prevention of fraud or illegal activities.
• Enabling compliance with legal obligations or enforcement of legal rights.
• Legal proceedings, including debt collection and seeking legal advice.
• Researching, designing, and launching services or products including seminars/events/forums.
• Promotion and marketing of services and products subject to any applicable opt-outs.
• Sending invitations to and organising events, promotions, and product launches;
  purposes directly related or incidental to the above.

With your consent, we may engage in direct marketing via email, direct mail, telephone, or other communication means, or send e-newsletters to you. The following categories of services, products, and subjects may be marketed to you:

• Services and products related to our Sites and/or our affiliates (including marketing affiliate programs we participate in).
• Reward, loyalty, or privilege programs, promotional offers, and related services.
• Invitations to events such as seminars/webinars/tele-seminars, conferences, live programs, or events.

You may opt out of direct marketing by indicating your wish to withdraw your consent for such use of your personal data. Please utilise the opt-out feature in any direct marketing materials or submit your requests, queries, or write in to us via our Contact Us page.

We may disclose personal data we hold or collect about you to:

• Our personnel, agents, advisors, auditors, contractors, financial institutions, and service providers in connection with our operations or services.
• Our offices, affiliates, business partners, and counterparts (if any).
• Individuals bound by confidentiality obligations to us.
• Government regulators or authorities.
• Employment agencies or other individuals in connection with your job application with us.

If any of these recipients are situated overseas, we will adhere to applicable laws regarding such disclosures or transfers.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. If we have provided you with (or you have chosen) a password enabling you to access certain parts of our Sites, you are responsible for keeping this password confidential. Please refrain from sharing your password with anyone.

While we implement strict security measures to protect your personal data, the transmission of information over the internet is not entirely secure. Although we strive to safeguard your personal data, we cannot guarantee the security of data transmitted to our Sites; any transmission is at your own risk. Upon receiving your information, we employ rigorous procedures and security features to prevent unauthorised access.

We may maintain your data on servers in Singapore, and other territories as deemed appropriate from time to time. We may also transfer your data to our overseas offices or to any individuals listed under "Disclosure of Your Information," who may be situated inside or outside of Singapore.

Our Sites are intended for adult users aged 18 and above. If you are under 18, you should cease using our Sites unless you have explicit permission and consent from your parent or legal guardian. Our Sites are not designed for use by children, and we do not knowingly collect personal data directly from children. Should we discover that a user under 14 has provided their personal data on our Sites without parental consent, we will take all reasonable measures to promptly delete the information and refrain from using it for any purpose, except as necessary to protect the safety of the child or others as required or permitted by law.

Our websites, along with third parties we authorise, utilise cookies and other tracking technologies (such as pixels, web beacons, tags, session replay tools, embedded scripts, and SDKs) to gather Personal Data from you, as outlined in the "Personal Data We Collect" section above. This information is utilised to analyse your website usage, enhance and personalise your experience on our websites, deliver advertising to you, and evaluate and enhance the efficacy of our advertising campaigns.

By continuing to navigate our websites, you consent to our use of cookies. A cookie is a small file consisting of letters and numbers that we store on your browser or your computer's hard drive. Cookies contain data that is transferred to your computer's hard drive.

We employ the following types of cookies:

1. Functionality cookies: These recognise you upon return visits to our website, allowing us to personalise content, greet you by name, and remember your preferences.
2. Strictly necessary cookies: These are essential for the operation of our website. They facilitate functions such as secure login, shopping cart usage, and e-billing services.
3. Targeting cookies: These record your website visits, viewed pages, and followed links. We use this data to tailor our website and display advertisements to align with your interests. Such information may be shared with third parties for this purpose.
4. Analytical/performance cookies: These enable us to recognise and tally the number of visitors and observe their navigation patterns on our website. This assists us in improving website functionality, ensuring users find desired content effortlessly.

Please be aware that third parties, including advertising networks and providers of external services like web traffic analysis, may also utilise cookies, governed by their respective privacy policies. These cookies typically fall under the categories of analytical/performance or targeting cookies.

We may employ third-party web analytic services on our website. These service providers utilise technologies like cookies, web server logs, and web beacons to aid in website usage analysis. The data collected, including IP addresses, is disclosed to these service providers, who use it to assess website usage. Such analytic services may leverage the collected data to contextualise and personalise their advertising network's marketing materials.

You can block cookies by adjusting your browser settings to refuse all or certain cookies. However, blocking all cookies (including essential ones) via your browser settings may restrict access to some or all parts of our websites.

YOUR CONSENT AND RIGHTS
By transacting or communicating with us, utilising our service, submitting an application, or visiting our website, you consent to the processing of your personal data or other information you provide us as outlined in this policy.

Subject to applicable data protection laws, you may have the right to:

• Ascertain whether we possess personal data about you and how it is utilised, and to access such data.
• Rectify or update such data if inaccurate.
• Withdraw your consent for the use of your personal data for marketing purposes.

In accordance with applicable data protection laws, we reserve the right to and may charge a reasonable fee for processing any data access request.

You acknowledge that your withdrawal of consent may entail certain consequences; for example, we may no longer be able to provide you with requested products or services or maintain your existing relationship with us. Additionally, you understand that notwithstanding your withdrawal of consent, we retain the right to process your personal data if required or authorised by any applicable law.

You may be photographed, audio-recorded, and video-recorded at any event organised by or involving OneTwoOne. By participating in the event, you consent to interviews, photography, audio recording, video recording, and the release, publication, exhibition, or reproduction of such content for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, or any other purpose(s) indicated by OneTwoOne, its vendors, partners, affiliates, and/or representatives.

If you have any questions or concerns about how we are handling personal data, please contact us at hello@121.com.sg

Any alterations to our privacy policy will be posted on this page.

Updated on 1 May 2024